Frequently
Ask Question

• What is Style Soup, and how does it work?

  Style Soup is an online platform that connects hair and beauty professionals with customers in Kenya. Professionals can create profiles showcasing their skills and services, and customers can easily find and book appointments with them.

• How can I sign up as a hair or beauty professional on Style Soup?

  Signing up as a professional is simple! Just visit our website, click on the “Sign Up” button, and follow the step-by-step instructions to create your profile. You’ll be able to add your services, pricing, and availability.

• Is Style Soup available for customers outside of Kenya?

  Currently, Style Soup is focused on serving customers and professionals within Kenya. However, we have plans to expand to other regions in the future, so stay tuned!

• How do I book an appointment with a professional on Style Soup?

  To book an appointment, simply search for a professional based on your location and the services you need. Once you’ve found the right match, you can select an available time slot and confirm your booking. It’s that easy!

• Can I read reviews and ratings of professionals on Style Soup?

  Yes, you can! We encourage customers to leave reviews and ratings after their appointments. This helps others make informed decisions when choosing a professional.

• What payment methods are accepted on Style Soup?

  We currently accept various payment methods, including credit/debit cards, mobile money, and other online payment options for your convenience.

• How do I cancel or reschedule an appointment on Style Soup?

  You can manage your appointments through your Style Soup account. Simply log in, go to your bookings, and you’ll have the option to cancel or reschedule as needed. Just be sure to check the professional’s cancellation policy.

• Is my personal information safe on Style Soup?

  Your privacy and security are our top priorities. We use advanced encryption and security measures to protect your personal information. Rest assured that your data is in safe hands.

• What if I have a problem with a professional or my appointment?

  If you encounter any issues or have concerns about your appointment, please contact our customer support team. We’re here to assist you and ensure a positive experience.

  How can I reach Style Soup’s customer support?

  You can reach our friendly customer support team by emailing support@stylesoup.co.ke or using the contact form on our website. We’re here to help with any questions or concerns you may have!